I'm an experienced Design Leader based in Berlin. I bridge business objectives and user needs to deliver simple, clear and accessible services and digital experiences.
For 15+ years, I have lead and build design teams, in-house and as a consultant, in New York City and in Sydney, Australia. I specialise in identifying and solving customer challenges across professional services, health, transportation/ logistics and Government services.
Expertise
- Human Centred Design
- Experience Strategy
- Thought leadership
- Team building
- User Research & Insights
- Service & CX Design
- UX & Product Design
- Design in Agile delivery
Recent Projects
Ryder Last Mile
Uplifting the 'Last Mile Delivery' Service Experience
Ryder USA
User ResearchService DesignUXProduct Design
BresicWhitney
Optimising Real-time Customer Relationship Management for Real Estate Agents
BresicWhiteny
User ResearchUXProduct Design
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